Privacy Policy

Last Updated: July 11, 2026

1. Introduction

Welcome to Bröderna Mains. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website to order food, book tables, and use our digital wallet services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

2. Information We Collect

We collect information that you voluntarily provide to us when you register on the application. This includes:

• Personal Information: Name, email address, phone number, date of birth, gender, and delivery addresses.
• Account Data: Profile pictures, login credentials, and communication preferences.
• Transaction Data: Details of the food you order, reservations made, and rewards/points earned.

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the application to:

• Create and manage your account.
• Process and deliver your food orders.
• Manage your table reservations.
• Enable user-to-user communications (e.g., chat with support).
• Generate a personal profile about you to make future visits to the application more personalized.
• Notify you of updates, offers, and new features.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contractual Necessity: Processing data to fulfill your food orders and reservations.
• Legitimate Interests: Improving our app, marketing, and preventing fraud.
• Consent: When you opt-in to receive promotional notifications or share specific data (like location).
• Legal Obligation: To comply with tax, labor, and food safety regulations.

5. Location Data

We may request access or permission to track location-based information from your mobile device, either continuously or while you are using our application, to provide location-based services like branch mapping, delivery routing, and estimated delivery times. You can change your access permissions in your device's settings.

6. Payment Information

We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. Payment data is processed directly by our secure third-party payment gateways (e.g., Stripe, Swish). For our internal Digital Wallet feature, we track your topped-up balances and transaction history, but we do not store your raw credit card numbers on our servers.

7. Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the application to help customize the application and improve your experience. These technologies are used for essential operations, remembering your preferences (like dark mode and language), and analyzing traffic patterns.

8. Third-Party Services

The application may contain links to third-party websites and applications of interest, including advertisements and external services that are not affiliated with us. Once you have used these links to leave the application, any information you provide to these third parties is not covered by this Privacy Policy.

9. Data Sharing and Disclosure

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information with our business partners. We share necessary data with trusted delivery drivers (names, addresses, phone numbers) and payment processors solely for the purpose of fulfilling your order.

10. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

11. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. All customer data, including passwords and payment logs, is encrypted in transit and at rest using banking-grade security protocols. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable.

12. Your Privacy Rights

Depending on your location (such as under the GDPR), you may have the following rights regarding your data:

• The right to access, update, or delete the information we have on you.
• The right of rectification (to correct inaccurate data).
• The right to object to our processing of your personal data.
• The right of restriction (to request we restrict the processing of your personal information).
• The right to data portability.
• The right to withdraw consent.

13. Account Deletion

We respect your right to control your data. You can request to delete your account directly through the application's "Account Settings" page. Upon deletion, your personal profile, addresses, and saved payment methods will be permanently erased. Active wallet balances will be forfeited, and your order history will be anonymized, with only strictly necessary financial logs kept for legally required tax auditing purposes.

14. Children's Privacy

We do not knowingly solicit information from or market to children under the age of 13. If we learn that personal information from users less than 13 years of age has been collected without verifiable parental consent, we will deactivate the account and take reasonable measures to promptly delete such data from our records.

15. International Data Transfers

Our servers are located in Sweden/EU. If you are accessing the application from outside this region, please be aware that your information may be transferred to, stored, and processed by us in our facilities. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable local laws.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last Updated" date of this Privacy Policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification).

17. Contact Us

If you have questions or comments about this Privacy Policy, please contact our support team:

• Email: broderna.mains@gmail.com
• Phone: +3581822960
• Address: Bröderna Mains, Köpmansgatan, Storängen, Mariehamn, Mariehamn sub-region, Åland Islands, 22101, Finland

Terms of Service

Last Updated: July 11, 2026

1. Introduction

Welcome to Bröderna Mains. These Terms of Service ("Terms") govern your use of our mobile application, website, and related food delivery and reservation services (collectively, the "Services").

2. Acceptance of Terms

By downloading, accessing, or using the Bröderna Mains application, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use our Services.

3. Eligibility

You must be at least 13 years of age to use the Services. By creating an account and using the Services, you represent and warrant that you are legally capable of entering into a binding contract and that you meet all eligibility requirements.

4. User Accounts

To use certain features, such as placing an order or using the digital wallet, you must register for an account. You agree to provide accurate, current, and complete information during the registration process. You are responsible for safeguarding your password and for all activities that occur under your account.

5. Orders and Reservations

Through our app, you can order food for delivery or pickup, and make table reservations. All orders and reservations are subject to acceptance and availability. We reserve the right to refuse or cancel any order or reservation at any time for reasons including, but not limited to, product unavailability, errors in the description or price, or suspected fraud.

6. Payments

We accept various forms of payment, including credit/debit cards, Swish, and our in-app Digital Wallet. By providing a payment method, you represent that you are authorized to use it and authorize us to charge the total amount of your order (including taxes and delivery fees).

7. Pricing and Availability

All prices are displayed in the app and include applicable VAT. Prices and availability of menu items are subject to change without notice. In the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price.

8. Cancellations and Refunds

Cancellations: You may cancel your order directly within the app only before the restaurant has started cooking your food. Once the preparation or cooking process has begun, the order is locked and can no longer be canceled.

Refunds: We take the quality of our food and service seriously.

• You are eligible for a refund if your food does not arrive on time due to a delivery driver issue, or if there is a verified problem with the food itself (e.g., incorrect items, damaged packaging).
• If the food is prepared correctly and there are no issues with the quality or delivery, refunds will not be issued.
• Wallet Refunds: All approved refunds will be credited directly back to your Bröderna Mains in-app Digital Wallet, allowing you to use the funds for future orders.

9. Promotions and Discounts

From time to time, we may offer promotional codes, discounts, or loyalty rewards. These offers are subject to specific terms and conditions, are non-transferable, cannot be redeemed for cash, and may expire if not used within the specified timeframe.

10. User Responsibilities

You agree to use the Services in a lawful manner and respect the rights of others. You are responsible for ensuring that the delivery address provided is accurate and that someone is available to receive the order at the specified time.

11. Prohibited Activities

You may not:

• Use the Services for any illegal or unauthorized purpose.
• Attempt to hack, destabilize, or adapt the application.
• Submit false, misleading, or fraudulent orders or refund claims.
• Harass, abuse, or harm our restaurant staff or delivery drivers.

12. Intellectual Property

All content, features, and functionality on the application—including text, graphics, logos, and software—are the exclusive property of Bröderna Mains AB and are protected by international copyright, trademark, and other intellectual property laws.

13. Third-Party Services

Our Services may contain links to third-party websites or integrate with third-party services (like payment gateways). We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party services.

14. Disclaimer of Warranties

The Services are provided on an "AS IS" and "AS AVAILABLE" basis. Bröderna Mains makes no representations or warranties of any kind, express or implied, regarding the operation of the Services, the accuracy of the information, or the uninterrupted availability of the app.

15. Limitation of Liability

To the maximum extent permitted by law, Bröderna Mains shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the Services, or any conduct or content of any third party on the Services.

16. Indemnification

You agree to defend, indemnify, and hold harmless Bröderna Mains and its employees, contractors, and agents from any claims, damages, obligations, losses, liabilities, costs, or debt arising from your use of and access to the Services or your violation of any term of these Terms.

17. Suspension and Termination

We may terminate or suspend your account and bar access to the Services immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

18. Governing Law

These Terms shall be governed and construed in accordance with the laws of Finland and the Åland Islands, without regard to its conflict of law provisions.

19. Dispute Resolution

Any disputes arising out of or relating to these Terms or the Services will be resolved through good-faith negotiations. If a dispute cannot be resolved informally, it shall be submitted to the exclusive jurisdiction of the courts located in Mariehamn, Åland Islands.

20. Force Majeure

Bröderna Mains shall not be held liable for any failure or delay in performing its obligations under these Terms where such failure results from any cause beyond our reasonable control, including but not limited to severe weather, natural disasters, strikes, or internet outages.

21. Changes to the Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. By continuing to access or use our Services after those revisions become effective, you agree to be bound by the revised terms.

22. Contact Information

If you have any questions about these Terms, please contact us at:

• Email: broderna.mains@gmail.com
• Phone: +3581822960
• Address: Bröderna Mains, Köpmansgatan, Storängen, Mariehamn, Mariehamn sub-region, Åland Islands, 22101, Finland

Refund Policy

Last Updated: July 11, 2026

1. Introduction

Welcome to Bröderna Mains. We strive to provide you with the best culinary experience possible. This Refund and Cancellation Policy explains your rights and responsibilities when you place an order through our mobile application. By placing an order, you agree to the terms outlined below.

2. Eligibility for Refunds

You are eligible for a refund only if there is a verified issue with your order. This includes situations where the delivery driver significantly delays your order resulting in cold or spoiled food, or if there is a genuine problem with the food itself (e.g., incorrect items delivered).

3. Non-Refundable Orders

If your food is prepared correctly, matches your order specifications, and is delivered within a reasonable timeframe, the order is strictly non-refundable. We do not offer refunds if you simply change your mind or do not like the taste of a correctly prepared meal.

4. Order Cancellation Policy

Our cancellation policy is strictly tied to the preparation status of your food in our kitchen. Timing is critical as our meals are prepared fresh to order.

5. Restaurant-Initiated Cancellations

In rare circumstances, Bröderna Mains may need to cancel your order (e.g., due to an ingredient shortage, kitchen overload, or extreme weather conditions). If we initiate the cancellation, you will receive a full automatic refund to your in-app Digital Wallet immediately.

6. Customer-Initiated Cancellations

You may cancel your order directly within the application only before the restaurant has started cooking your food. Once the restaurant accepts the order and begins the preparation phase, the order is locked in the system and can no longer be canceled.

7. Delayed or Failed Deliveries

If your order is significantly delayed beyond the estimated delivery window due to rider negligence, or if the delivery completely fails to arrive, you are entitled to a full refund. Please contact support immediately through the app to report a failed delivery.

8. Incorrect or Missing Items

If you receive your order and discover that items are missing or completely incorrect compared to your digital receipt, please take a photo and contact our live support. We will issue a refund or partial refund for the missing or incorrect items.

9. Damaged or Unsatisfactory Orders

If your food arrives with severely damaged packaging that compromises the safety or quality of the meal, you may request a refund. You must provide photographic evidence of the damage to our support team within 1 hour of delivery.

10. Payment Refund Process

To ensure the fastest possible resolution for our customers, all approved refunds are credited directly to your Bröderna Mains in-app Digital Wallet. These funds are available immediately upon approval and can be used to pay for any future orders within the application.

11. Refund Processing Time

Because we process refunds back to your in-app Digital Wallet, the processing time is near-instantaneous once our support team reviews and approves your claim. You will see the balance updated in your account right away.

12. Partial Refunds

In cases where only part of your order was affected (e.g., one missing side dish or a spilled drink), we reserve the right to issue a partial refund to your Digital Wallet corresponding exactly to the value of the affected items, rather than a full refund for the entire order.

13. Chargebacks

We encourage you to resolve any payment disputes directly with our support team first. Filing fraudulent chargebacks with your bank or credit card provider for orders that were successfully delivered and prepared correctly is a violation of our terms and will result in the immediate permanent suspension of your Bröderna Mains account.

14. Exceptions

The management of Bröderna Mains reserves the right to make exceptions to this policy on a case-by-case basis. Any such exceptions are granted at our sole discretion and do not constitute a waiver of our standard policy for future orders.

15. Changes to This Refund Policy

We may update this Refund and Cancellation Policy periodically to reflect changes in our operations or legal requirements. We will notify you of any major changes by updating the "Last Updated" date at the top of this document.

16. Contact Information

If you have any questions regarding a refund or cancellation, please contact our support team:

• Email: broderna.mains@gmail.com
• Phone: +3581822960
• Address: Bröderna Mains, Köpmansgatan, Storängen, Mariehamn, Mariehamn sub-region, Åland Islands, 22101, Finland

Cancellation Policy

Last Updated: July 11, 2026

1. Introduction

Welcome to Bröderna Mains. This Cancellation Policy is designed to clearly outline the circumstances under which an order can be canceled by you, by the restaurant, or by our delivery partners. We aim to provide transparency so you understand exactly how cancellations are handled.

2. Scope of This Policy

This policy applies to all food orders, table reservations, and related services processed through the Bröderna Mains mobile application or website. It governs both immediate and scheduled orders.

3. Order Cancellation by Customers

You have the right to cancel your order directly within the Bröderna Mains application, but this right is strictly limited by time and the preparation status of your food. You may cancel your order only before the restaurant accepts it and begins the cooking process.

4. Order Cancellation by the Restaurant

Bröderna Mains reserves the right to cancel your order if we are unable to fulfill it. Reasons for such cancellations may include, but are not limited to, a sudden shortage of specific ingredients, kitchen equipment failure, or an overwhelming volume of orders that prevents us from meeting our quality standards.

5. Order Cancellation by the Delivery Partner

In rare cases, an order may be canceled if our delivery partners are unable to reach your location. This can happen due to severe weather conditions, road closures, accidents, or if the delivery address provided is incomplete or inaccessible and the rider cannot contact you.

6. Cancellation Time Limits

For immediate orders, you generally have a very short grace period (typically 2-3 minutes) to cancel your order after placing it. Once the order status changes to "Preparing" or "Cooking" in the app, the time limit has expired and cancellation is no longer possible.

7. Cancellation Fees

If you cancel an order successfully within the allowed time limit (before cooking begins), no cancellation fee will be charged. However, if you attempt to cancel an order after cooking has started, or if you refuse to accept delivery of a prepared order, you will be charged the full amount of the order as a cancellation fee to cover the cost of the wasted ingredients and labor.

8. Orders That Cannot Be Cancelled

Any order that has entered the "Preparing", "Cooking", or "Out for Delivery" phase cannot be canceled under any circumstances. Since our meals are perishable and prepared specifically for you, they cannot be restocked or resold once cooking has commenced.

9. Refunds After Cancellation

If your order is successfully canceled (either by you before cooking starts, by the restaurant, or by the delivery partner through no fault of your own), you are entitled to a full refund. All approved refunds are processed immediately and credited directly to your Bröderna Mains in-app Digital Wallet. You can use these wallet funds for future orders.

10. Subscription Cancellation (if applicable)

If Bröderna Mains offers premium subscriptions or recurring meal plans, you may cancel your subscription at any time through your account settings. Cancellation will take effect at the end of your current billing cycle, and you will not be charged for the subsequent cycle. We do not provide prorated refunds for partially used subscription periods.

11. Promotional Offers and Discounts

If you cancel an order where a one-time promotional code or discount was applied, that code may be considered "used" and might not be applicable to future orders. Loyalty points spent on a canceled order will be refunded back to your account.

12. Exceptional Circumstances

We understand that emergencies happen. In the event of extraordinary circumstances, the management of Bröderna Mains reserves the right to evaluate cancellation requests outside of these standard rules on a case-by-case basis. Such exceptions are at our sole discretion.

13. Changes to This Cancellation Policy

We reserve the right to amend this Cancellation Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we handle cancellations.

14. Contact Information

If you have any questions or need assistance with canceling an order, please contact our support team immediately:

• Email: broderna.mains@gmail.com
• Phone: +3581822960
• Address: Bröderna Mains, Köpmansgatan, Storängen, Mariehamn, Mariehamn sub-region, Åland Islands, 22101, Finland

Allergen & Food Safety Guide

Last Updated: September 16, 2026 • EU Regulation 1169/2011 (FIC) Compliant

1. Regulatory Compliance & Commitment

At Bröderna Mains (operated by ARGAN OIL BY MAIN, Business ID: FI31888081), we prioritize the safety and well-being of our diners above all else. This Allergen & Food Safety Policy has been formulated in strict accordance with Regulation (EU) No 1169/2011 on Food Information to Consumers (FIC), Finnish Food Authority guidelines (Ruokavirasto / Livsmedelsverket), and the Åland Environmental and Health Protection Authority (Ålands miljö- och hälsoskyddsmyndighet - ÅMHM).

2. The 14 Major EU Food Allergens

Under European and Finnish law, food service businesses must declare the presence of 14 specific ingredients known to trigger allergic or intolerance reactions. The following table identifies these 14 allergens and how they relate to our kitchen preparations:

3. Kitchen Environment & Cross-Contamination Statement

While Bröderna Mains adheres to strict hygiene standards (HACCP principles) and thoroughly sanitizes surfaces, fryers, grills, and utensils between orders, our kitchen is an active commercial environment handling all 14 major allergens. As a result, we cannot guarantee an absolute 100% zero-trace environment for airborne particles or microscopic trace contact.

If you suffer from severe, life-threatening (anaphylactic) allergies, please be advised that dining with us carries an inherent risk of trace exposure. Please consult with our kitchen manager directly before placing your order.

4. In-App Allergen Indicators & Filtering

Within the Bröderna Mains mobile application and web menu, each dish features comprehensive dietary tags:

• Dietary Badges: Items are flagged as Vegetarian, Vegan, Halal, Lactose-Free, or Gluten-Free Friendly.
• Item Detail Modal: Clicking any dish opens an expanded ingredient view detailing all declared allergens.
• Customization Options: You can remove specific ingredients (e.g., "No Cheese", "No Onions", "Gluten-Free Bun") directly from the product screen.

5. Customer Responsibility & Ordering Instructions

To ensure your meal is prepared safely:

• Always review the allergen information on the item screen before adding it to your cart.
• Use the "Special Instructions / Kitchen Notes" field during checkout to explicitly state: "Severe Allergy to [Allergen]".
• For complex or multi-allergen requests, call our restaurant directly at +358 18 22960 so our head chef can personally oversee your order.

6. Emergency Contact Information

If you experience any allergic reaction or have questions regarding our food safety protocols, please contact our restaurant management immediately:

• Direct Restaurant Phone: +358 18 22960
• Emergency Medical Services (Finland / Åland): Dial 112 immediately.
• Food Safety Officer Email: broderna.mains@gmail.com
• Restaurant Address: Bröderna Mains, Köpmansgatan, Storängen, 22101 Mariehamn, Åland Islands, Finland

Delivery Policy

Last Updated: July 11, 2026

1. Introduction

Welcome to Bröderna Mains. This Delivery Policy governs the terms and conditions under which we deliver food and beverages to you. Our goal is to ensure your food arrives hot, fresh, and on time.

2. Delivery Areas

Bröderna Mains delivers to designated areas within Mariehamn, Åland Islands, and surrounding sub-regions. You can verify if your address falls within our delivery radius by entering it into the Bröderna Mains app or website before placing your order.

3. Delivery Hours

Our delivery services operate during our standard restaurant business hours. These hours may vary on public holidays or during special events. The application will always display our real-time operational status.

4. Order Processing

Once you place an order, it is immediately sent to our kitchen. Food is prepared fresh to order. You will receive real-time notifications in the app indicating when your order has been accepted, when it is being cooked, and when it is out for delivery.

5. Estimated Delivery Time

Estimated delivery times are calculated dynamically based on kitchen volume, traffic conditions, and the distance to your location. While we strive to deliver your food within the estimated window, this timeframe is an estimate and not a guarantee.

6. Delivery Fees

Delivery fees are calculated based on the distance from the restaurant to your delivery address and any current surge conditions (e.g., peak hours or severe weather). The exact delivery fee will always be displayed transparently at checkout before you confirm your payment.

7. Delivery Address Requirements

You must provide a complete, accurate, and accessible delivery address. This includes the street name, house/apartment number, gate codes (if any), and any special instructions that will help our riders find you quickly.

8. Order Tracking

The Bröderna Mains application features live GPS tracking. Once a delivery rider picks up your order, you can monitor their progress in real-time on the map until they arrive at your destination.

9. Failed Delivery Attempts

If our rider arrives at your address but is unable to reach you or access the building, they will attempt to call you at the phone number provided. If you cannot be reached within a grace period of 5-10 minutes, the order will be marked as a failed delivery. Failed deliveries due to customer unreachability are non-refundable.

10. Customer Responsibilities

It is your responsibility to ensure that someone is present at the delivery address to receive the food. Please keep your phone nearby and ensure your ringer is on so you can answer calls from our delivery riders if they need assistance finding your location.

11. Delivery Delays

We take delays seriously. If your order is significantly delayed beyond the estimated time due to rider negligence, heavy traffic, or kitchen delays, please contact our live support in the app. We may offer partial or full refunds to your Digital Wallet depending on the severity of the delay.

12. Incorrect or Incomplete Deliveries

If the food you receive does not match your digital receipt, or if items are missing, please contact our support team immediately with a photo of the delivered items. We will arrange a refund to your Digital Wallet or coordinate a replacement.

13. Risk and Ownership

The risk of loss and ownership of the food passes to you as soon as the delivery rider hands over the order to you (or leaves it at your designated safe spot, if contactless delivery is requested).

14. Contactless Delivery (if applicable)

You may select the "Leave at Door" or "Contactless Delivery" option at checkout. If selected, the rider will place the food in a secure location at your address and notify you. Bröderna Mains is not responsible for the food once it has been delivered and left unattended at your request.

15. Force Majeure

Bröderna Mains and our delivery partners are not liable for delivery failures or extreme delays caused by events outside our reasonable control, such as severe weather, natural disasters, strikes, road closures, or governmental restrictions.

16. Changes to This Delivery Policy

We may update this Delivery Policy periodically to reflect changes in our delivery operations. We will notify you of any material changes by updating the "Last Updated" date at the top of this policy.

17. Contact Information

If you have any questions or concerns about your delivery, please contact our support team:

• Email: broderna.mains@gmail.com
• Phone: +3581822960
• Address: Bröderna Mains, Köpmansgatan, Storängen, Mariehamn, Mariehamn sub-region, Åland Islands, 22101, Finland

Payment Policy

Last Updated: July 11, 2026

1. Introduction

Welcome to Bröderna Mains. This Payment Policy outlines the terms governing all transactions made through our mobile application and website. By placing an order or adding funds to your digital wallet, you agree to these payment terms.

2. Accepted Payment Methods

For your convenience, we accept a variety of secure payment methods, including major Credit and Debit Cards (Visa, Mastercard, American Express), local Swedish payments via Swish, and our in-app Prepaid Digital Wallet.

3. Payment Processing

All our credit and debit card transactions are securely processed through Stripe, our trusted third-party payment gateway. Stripe complies with strict international financial regulations and handles the authorization and capture of your funds on our behalf.

4. Pricing and Taxes

All prices listed on the Bröderna Mains app and website include applicable Value Added Tax (VAT) as required by local law. Any additional delivery fees or surcharges will be clearly displayed at checkout before you finalize your payment.

5. Currency

All transactions are processed in Euros (EUR) or Swedish Krona (SEK) depending on your region and application settings. If you use an international card, your bank may apply a conversion rate or foreign transaction fee.

6. Payment Authorization

When you place an order, a temporary hold or authorization may be placed on your payment method to ensure sufficient funds are available. Your card will only be officially charged once the restaurant accepts the order.

7. Failed or Declined Payments

If your payment method is declined by Stripe or your bank, your order will not be processed. You will be prompted to provide an alternative payment method. Bröderna Mains is not responsible for any overdraft fees charged by your bank.

8. Payment Security

Security is our top priority. Because we use Stripe for payment processing, all transactions are fully encrypted and PCI-DSS compliant. Bröderna Mains does not store, process, or have access to your raw credit card numbers or CVV codes on our own servers.

9. Billing Information

You are responsible for providing accurate and up-to-date billing information. This includes your billing address and the name on the card, which must match the information held by your financial institution.

10. Refunds and Adjustments

If you are eligible for a refund under our Refund Policy (e.g., due to a failed delivery or order issue), the approved amount will be credited directly to your Bröderna Mains in-app Digital Wallet. This ensures immediate availability of funds for your next purchase.

11. Chargebacks and Payment Disputes

We adhere strictly to Stripe's dispute and chargeback guidelines. If you have an issue with a charge, please contact our support team first. Initiating a fraudulent chargeback or dispute for a legitimately delivered order will result in a permanent ban from our services and we will submit all necessary evidence to Stripe to contest the claim.

12. Promotional Codes and Discounts

From time to time, we offer promo codes or discounts. These codes must be entered at checkout before completing the payment. They have no cash value and cannot be applied retroactively to an order that has already been processed.

13. Subscription Payments (if applicable)

If you subscribe to a premium service or recurring meal plan, you authorize Bröderna Mains (via Stripe) to automatically charge your saved payment method on a recurring basis (e.g., monthly) until you cancel the subscription through your account settings.

14. Changes to This Payment Policy

We reserve the right to update or modify this Payment Policy at any time. Material changes will be communicated by updating the "Last Updated" date at the top of this document, and by continuing to use our services, you accept the new terms.

15. Contact Information

If you have any questions or concerns regarding a payment, please contact our support team:

• Email: broderna.mains@gmail.com
• Phone: +3581822960
• Address: Bröderna Mains, Köpmansgatan, Storängen, Mariehamn, Mariehamn sub-region, Åland Islands, 22101, Finland

Cookie & Local Storage Policy

Last Updated: September 16, 2026 • EU ePrivacy Directive & GDPR Compliant

1. Overview & Statutory Scope

This Cookie & Local Storage Policy explains how Bröderna Mains (ARGAN OIL BY MAIN, FI31888081) uses cookies on its website (brodernamains.com) and local on-device key-value storage mechanisms (specifically, SharedPreferences on Android and NSUserDefaults on iOS) within our mobile applications. This policy complies strictly with the European Union ePrivacy Directive (Directive 2002/58/EC as amended) and the General Data Protection Regulation (GDPR - EU 2016/679).

2. Web Browser Cookies

Cookies are small text files stored in your web browser when visiting our website. We use them for the following essential and functional purposes:

• Strictly Necessary Cookies: Essential for maintaining your secure browsing session, load-balancing traffic across cloud servers, and ensuring security against Cross-Site Request Forgery (CSRF).
• Functional & Preference Cookies: Remembering your selected delivery zone, UI language, and session state.
• Analytical Cookies: Aggregated, anonymized performance metrics through privacy-compliant analytics tools to evaluate page loading speeds and checkout flow efficiency.

3. Mobile Application Local Storage (SharedPreferences / NSUserDefaults)

Unlike a traditional web browser, our mobile Flutter application does not rely on web cookies for daily operations. Instead, it utilizes the native mobile storage engine (SharedPreferences on Android and NSUserDefaults on iOS) to store strictly functional, lightweight application settings on your local device:

4. Zero Third-Party Cross-App Tracking

Bröderna Mains does not sell, rent, or transmit your local storage data to advertising networks, data brokers, or third-party behavioral trackers. The data stored in SharedPreferences remains strictly sandboxed within the application on your physical device and cannot be accessed by other installed apps.

5. How to Control or Delete Local Storage Data

You have full control over the data stored on your device:

• Web Browsers: You can block or delete cookies via your browser settings (e.g., Chrome, Safari, Firefox). Please note that disabling essential cookies may prevent you from completing online food orders.
• Android App: Go to Device Settings → Apps → Bröderna Mains → Storage & Cache → Clear Storage. This immediately deletes all SharedPreferences data.
• iOS App: Uninstalling the application or selecting "Log Out" within the app immediately deletes all stored session tokens and cached preferences.

6. Contact Regarding Privacy & Tracking

If you have any questions regarding our use of cookies or local device storage, please contact our Data Protection Officer at: broderna.mains@gmail.com.

Community Guidelines & UGC Policy

Last Updated: September 16, 2026 • Apple App Store & Google Play UGC Compliant

1. Purpose & Guiding Principles

Bröderna Mains empowers customers to share their dining journey, review meals, rate deliveries, and post engaging food media through our in-app Stories Feature (similar to Instagram Stories) and public review system. To preserve a safe, welcoming, respectful, and family-friendly community, all users must abide by these Community Guidelines and User-Generated Content (UGC) rules.

2. Applicable Features

This policy applies to all content submitted, uploaded, posted, or transmitted by users through our services, including:

• Stories Feature: Photos, short videos, food snapshots, and captions created via our story maker tool.
• Food & Delivery Reviews: Star ratings, written feedback, and meal photographs attached to completed orders.
• User Profiles: Avatars, display names, and biography descriptions.
• Live Support Chat: Messages and attachments sent to our customer care and rider dispatch teams.

3. Prohibited Content & Behavior

Users are strictly prohibited from creating, uploading, sharing, or encouraging any content that contains or promotes:

• Objectionable, Explicit, or Inappropriate Material: Nudity, pornography, sexually suggestive content, or graphic gore.
• Harassment, Abuse, or Defamation: Targeted personal attacks, insulting language, bullying, or defamation directed at other customers, restaurant chefs, staff, or delivery couriers.
• Hate Speech & Discrimination: Any promotion of violence, incitement, hatred, or discrimination based on race, ethnicity, religion, disability, gender, age, or sexual orientation.
• Third-Party Intellectual Property Infringement: Photos, videos, brand logos, or artwork that you do not own or lack express permission to broadcast.
• Privacy Violations: Photographing or publishing identifiable faces of delivery drivers, staff, or bystander customers without their explicit, verifiable written consent (GDPR Article 6).
• Fraudulent Reviews & Deceptive Marketing: Submitting fake reviews, sponsored spam, commercial advertisements, promotional referral links for external services, or misleading photos of meals not ordered from Bröderna Mains.
• Illegal Activities: Content depicting drug use, weapons, vandalism, or any violation of Finnish, Åland, or European Union criminal law.

4. Compliance with App Store UGC Mandates (Apple Guideline 1.2 & Google Play)

In strict compliance with Apple App Store Review Guideline 1.2 (User-Generated Content) and Google Play Store Content Policies, Bröderna Mains enforces comprehensive safety mechanisms:

• Pre-Publish Filtering: Automated scanning to detect malicious files, spam strings, and prohibited media formats.
• In-App Reporting Mechanism: Every story and review features a clear, accessible "Report Content / Flag" button allowing any user to instantly flag abusive or objectionable material.
• User Blocking: Users have the ability to block or mute unwanted interactions from other profiles.
• 24-Hour Moderation SLA: Our dedicated safety moderation team investigates and resolves all user reports within a maximum of 24 hours.

5. Enforcement & Account Termination

Bröderna Mains reserves the right, at its sole discretion and without prior notice or refund of digital wallet credits, to:

• Immediately delete, unpublish, or permanently purge any story, photo, or review that violates these guidelines.
• Issue a formal warning to the offending user account.
• Temporarily suspend account privileges, including the ability to post stories or place orders.
• Permanently terminate and ban repeat offenders and accounts involved in severe abuse, harassment, or illegal conduct.

6. Reporting Inappropriate Content

If you encounter any content that violates these guidelines, please report it immediately using the in-app Report flag, or email our moderation safety desk with screenshots and details:

• Moderation Email: broderna.mains@gmail.com (Subject: "UGC Violation Report")
• Direct Management Line: +358 18 22960

End User License Agreement (EULA)

Last Updated: July 11, 2026

1. Introduction

Welcome to Bröderna Mains. This End User License Agreement ("Agreement") is a legal contract between you ("User") and Bröderna Mains ("Company") governing your use of our mobile application and related software services.

2. Acceptance of the Agreement

By downloading, installing, or using the Bröderna Mains application, you agree to be bound by the terms of this Agreement. If you do not agree, do not install or use the software.

3. License Grant

Subject to your compliance with this Agreement, Bröderna Mains grants you a limited, non-exclusive, non-transferable, revocable license to download, install, and use a copy of the application on a single mobile device that you own or control.

4. License Restrictions

You may not:

• Copy, modify, or distribute the application.
• Reverse engineer, decompile, or disassemble the software.
• Rent, lease, lend, sell, or sublicense the application.
• Remove any copyright, trademark, or other proprietary notices.

5. User Accounts

You may be required to create an account to use certain features. You are responsible for maintaining the confidentiality of your login credentials.

6. Ownership and Intellectual Property

The application and all worldwide copyrights, trade secrets, and other intellectual property rights therein are the exclusive property of Bröderna Mains. This license is not a sale of the application or any copy of it.

7. Updates and Modifications

Bröderna Mains may from time to time provide enhancements or improvements to the features/functionality of the application, which may include patches, bug fixes, updates, upgrades, and other modifications.

8. Third-Party Services

The application may display, include, or make available third-party content (including data, information, applications, and other products/services). You acknowledge that Bröderna Mains is not responsible for Third-Party Services.

9. User Responsibilities

You agree to use the application only for its intended purpose and in compliance with all applicable local, state, national, and international laws and regulations.

10. Privacy

Your privacy is important to us. Your use of the application is subject to our Privacy Policy, which is incorporated into this Agreement by reference.

11. Termination of License

This Agreement is effective until terminated by you or Bröderna Mains. Your rights under this Agreement will terminate automatically if you fail to comply with any of its terms. Upon termination, you must cease all use of the application and delete it.

12. Disclaimer of Warranties

The application is provided "AS IS" and "AS AVAILABLE" with all faults and defects without warranty of any kind.

13. Limitation of Liability

To the fullest extent permitted by applicable law, in no event will Bröderna Mains or its affiliates be liable for any special, incidental, indirect, or consequential damages whatsoever arising out of the use of or inability to use the application.

14. Indemnification

You agree to indemnify and hold Bröderna Mains and its officers, directors, employees, and agents harmless from any claim or demand made by any third party due to or arising out of your breach of this Agreement.

15. Governing Law

This Agreement is governed by the laws of Finland and the Åland Islands, without regard to its conflict of laws principles.

16. Severability

If any provision of this Agreement is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible.

17. Entire Agreement

This Agreement constitutes the entire agreement between you and Bröderna Mains regarding your use of the application.

18. Changes to This Agreement

We reserve the right to modify or replace this Agreement at any time. We will provide notice of any material changes via the application.

19. Contact Information

If you have any questions about this Agreement, please contact us:

• Email: broderna.mains@gmail.com
• Phone: +3581822960
• Address: Bröderna Mains, Köpmansgatan, Storängen, Mariehamn, Mariehamn sub-region, Åland Islands, 22101, Finland

Copyright & Trademark Notice

Governing Brand Assets, Artisanal Recipes, Digital Mobile Architecture, and User-Generated Content • Finnish Copyright Act (Tekijänoikeuslaki 404/1961) & EU IP Regulations • Last Updated: September 16, 2026

1. Scope of Intellectual Property & Ownership

All content, designs, source code, data architectures, visual materials, culinary formulations, and brand trademarks included in or made available through the Bröderna Mains website (brodernamains.com), the mobile applications for iOS and Android, the restaurant point-of-sale systems, and marketing channels are the exclusive intellectual property of ARGAN OIL BY MAIN (Business Identity Code: FI31888081), operating commercially as Bröderna Mains, or used under formal license.

These assets are protected under the Finnish Copyright Act (Tekijänoikeuslaki 404/1961), the Finnish Trade Secrets Act (Liikesalaisuuslaki 595/2018), the EU Trademark Regulation (Regulation (EU) 2017/1001), the WIPO Copyright Treaty, and the Berne Convention for the Protection of Literary and Artistic Works.

2. Trademarks, Brand Identity & Distinctive Trade Dress

The following elements represent protected trademarks, service marks, or trade dress of Bröderna Mains:

• Brand Names & Word Marks: The words "Bröderna Mains", "Bröderna Mains Burger", "Mains VIP Club", and associated advertising taglines.
• Logos & Emblems: The stylized flame, artisanal burger insignia, custom monogram, and proprietary wordmark typography.
• Signature Product Designations: Proprietary menu titles, including "Mains Classic Smash", "Truffle Smash", "Crispy BBQ Bacon", and "Mains Signature Dippsåser".
• Distinctive Trade Dress & Visual Aesthetic: The curated dark gastronomic color palette (Deep Charcoal #0F0F11 with Neon Ember #F45A1F), the floating Dynamic Island capsule navigation interface, bespoke food packaging, printed merchandise, and the architectural and interior dining design of our Mariehamn restaurant.

Strictly Prohibited: You may not use any Bröderna Mains trademarks or trade dress in connection with any unauthorized food service, pop-up eatery, cloud kitchen, or third-party delivery listing in any manner that is likely to confuse consumers or dilute the reputation of our brand.

3. Artisanal Culinary Formulas & Proprietary Recipes

The culinary creations offered by Bröderna Mains represent proprietary gastronomic trade secrets protected under the Finnish Trade Secrets Act (Liikesalaisuuslaki 595/2018) and international trade secret conventions:

• Smash Patty Technique & Meat Blend: The specific proprietary ratio of grass-fed beef cuts, fat content balance, grinding temperatures, and double-crust searing protocol on high-temperature griddles.
• Signature Sauces & Marinades: The confidential recipe formulas, ingredient proportions, and blending methods for our house burger dressing, smoked chili emulsion, garlic aioli, and artisanal dippsåser.
• Brioche Bun Specification & Seasoning Blends: The specialized proprietary baking formulations and savory spice mixes developed exclusively for our kitchen operations in Mariehamn.

Commercial imitation, unauthorized kitchen reverse engineering, publication, or commercial exploitation of these recipes without explicit written authorization constitutes unlawful trade secret misappropriation.

4. Professional Food Photography, Videography & Media Assets

All photographs, promotional videos, culinary staging, graphic illustrations, 3D renders, and animated media showcased on our website, inside the mobile application, and on our verified social media channels (@brodernamains) are original creative works:

• Each photograph captured in our Mariehamn restaurant or culinary studio is protected by individual copyright under Section 49 a of the Finnish Copyright Act.
• Automated web scraping, bulk downloading, image hotlinking, or redistributing our media across third-party delivery aggregators without a valid licensing agreement is strictly prohibited and monitored through digital asset fingerprinting.

5. Mobile Application Codebase, UI Architecture & Digital Wallet

The digital software infrastructure powering Bröderna Mains is custom-engineered and protected under the European Software Directive (Directive 2009/24/EC) and Chapter 1 of the Finnish Copyright Act:

Prohibited Actions: Decompiling, reverse engineering, disassembling, probing undocumented API endpoints, scraping live order pipelines, or attempting to clone the mobile application interface is strictly forbidden.

6. User-Generated Content (Stories & Food Reviews)

Our mobile application enables customers to share food reviews and publish short visual Stories highlighting their dining experience:

• License Grant: By uploading customer reviews, photographs, or video Stories to Bröderna Mains, you grant ARGAN OIL BY MAIN / Bröderna Mains a non-exclusive, worldwide, royalty-free, perpetual, transferable license to host, display, reproduce, and feature that content across our platforms.
• User Warranty: You represent and warrant that you own or have obtained all necessary permissions for the content you upload, and that it does not infringe on third-party intellectual property, privacy, or publicity rights.

7. Notice & Takedown Protocol (DMCA & EU Digital Services Act Compliant)

Bröderna Mains respects third-party intellectual property rights and acts promptly upon receiving valid notices of copyright infringement pursuant to Article 14 of the EU E-Commerce Directive (2000/31/EC) and the EU Digital Services Act (Regulation (EU) 2022/2065):

If you believe in good faith that any content hosted on our platform infringes your copyright, please send a written Notice of Infringement containing:

1. A physical or electronic signature of the copyright owner or authorized representative.
2. Identification of the copyrighted work claimed to have been infringed.
3. Identification of the material to be removed, including the exact URL, Story ID, or app screenshot.
4. Your legal name, address, telephone number, and email address.
5. A statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.

Send all copyright notices to our Designated IP Officer: legal@brodernamains.com (cc: broderna.mains@gmail.com).

8. Permitted Limited License for Consumers

We grant you a personal, non-exclusive, non-transferable, revocable, and limited license to download and install one copy of the Bröderna Mains application on your personal mobile device solely to browse our menu, customize orders, participate in the loyalty program, and track deliveries for non-commercial personal use.

9. Enforcement, Legal Jurisdiction & Remedies

Any unauthorized commercial use, infringement, trademark dilution, or trade secret violation will be met with immediate legal enforcement, including emergency injunctions, civil actions for statutory damages, and seizure of counterfeit goods under Finnish and European law.

This Notice is governed by the laws of Finland and the Autonomous Region of Åland Islands. The District Court of Åland (Ålands tingsrätt) shall have exclusive first-instance jurisdiction over any disputes arising from this Notice.

10. Contact Information

Corporate Transparency & Legal Disclosure

Official Commercial Impressum pursuant to EU E-Commerce Directive (2000/31/EC), Finnish Information Society Code (917/2014) & EU Consumer Rights Directive (2011/83/EU) • Last Updated: September 16, 2026

1. Corporate Identification & Official Commercial Registry

The Bröderna Mains website (brodernamains.com), the mobile applications (iOS and Android), and associated electronic food ordering backends are legally owned and operated by:

2. Competent Supervisory & Regulatory Authorities

Bröderna Mains operates in full compliance with Finnish and Åland provincial regulatory oversight:

3. Commercial Kitchen Licensing & Food Hygiene Self-Control

Our restaurant kitchen in Mariehamn is registered as an approved food establishment (livsmedelslokal / elintarvikehuoneisto) under Section 10 of the Finnish Food Act (297/2021). We maintain an active, comprehensive HACCP Self-Monitoring Plan (omavalvontasuunnitelma) covering:

• Strict cold chain temperature verification during delivery and storage.
• Traceability of fresh beef, poultry, dairy, and produce from verified Nordic agricultural suppliers.
• Rigorous allergen segregation protocols following EU Regulation No 1169/2011 to prevent cross-contamination.

4. Electronic Payment Supervision & Digital Wallet Security

All online payment transactions, in-app card processing, and digital wallet top-ups are cleared via licensed, regulated European financial intermediaries:

• Primary Payment Acquirer: Stripe Technology Europe, Limited (licensed by the Central Bank of Ireland, Reference No. C187865).
• Security Standards: Level 1 PCI-DSS certified encryption. No raw payment card numbers or CVV codes are stored on Bröderna Mains servers or databases.
• In-App Digital Wallet: Operates as a closed-loop customer prepaid balance ledger (user_wallets) strictly utilized for meal purchases, instant order refunds, and cashback rewards at Bröderna Mains.

5. Consumer Protection & European Dispute Resolution

Pursuant to Article 14(1) of Regulation (EU) No 524/2013 on Online Dispute Resolution for consumer disputes:

• European Commission ODR Platform: The European Commission provides an official platform for online dispute resolution (ODR), accessible at:
  https://ec.europa.eu/consumers/odr
• Finnish Consumer Disputes Board: If a consumer dispute cannot be resolved through direct consultation with our customer service team, consumer customers may submit the matter to the Finnish Consumer Disputes Board (Kuluttajariitalautakunta, Hämeentie 3, PB 306, 00531 Helsinki, www.kuluttajariita.fi).
• Commitment to Amicable Resolution: Bröderna Mains is committed to swift, transparent, and fair resolutions for all customer feedback. We encourage customers to first reach out to our dedicated support hotline or email before seeking third-party mediation.

6. Statutory Disclaimer of Liability & External Links

Content Liability: As an information society service provider, we are responsible for our own content on these pages under general Finnish law pursuant to Chapter 22 of the Information Society Code (917/2014). While we curate all menu descriptions, allergen notices, and pricing with meticulous care, we cannot guarantee absolute freedom from typographical errors or momentary system discrepancies.

External Links: Our website and app may contain links to third-party external websites (e.g., payment gateways, mapping providers, social networks). We have no influence over the contents of these external services and cannot assume liability for their content. The respective operator is always responsible for the content of linked sites.

7. Responsible Editorial & Operations Management

Responsible for commercial editorial content, mobile application publication, and brand communications pursuant to European media and e-commerce standards:
Management & Executive Operations ARGAN OIL BY MAIN / Bröderna Mains
Köpmansgatan, Storängen, 22101 Mariehamn, Åland Islands, Finland
Email: broderna.mains@gmail.com • Tel: +358 18 22960